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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stephanie Barr

Stephanie Barr

March 13, 2025

5  out of  5
rating by Stephanie Barr
"I have been with State Farm since I started driving at 16yrs (I’m now 46yrs) & even as the agents have changed I still received A+ service. Everyone has always been extremely nice & helpful. There has never been an issue that has not been resolved. But most important, I was in a auto accident that totaled my car. I had a rental the same day & a new car by the end of the week. Now that says something! Five stars for State Farm!! They have my business for life! Stephanie"
We responded:
"Stephanie, thanks so much for the review. Im happy our office has continued to exceed your expectations regarding your auto insurance."
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John Barton

March 5, 2025

5  out of  5
rating by John Barton
"Danny and Josh have been amazing helping me transition from a different agent. They are always available to answer calls and provide solid advice to make decisions"
We responded:
"John, thank you for taking the time to share such kind feedback with my team and I. We appreciate you and your time! - Josh"
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Trevor Bills

March 3, 2025

5  out of  5
rating by Trevor Bills
"Had a dispute with another insurance carrier and Joy, from Josh Shoop’s office, went above and beyond to help. Joy went the extra mile to get my issue resolved and couldn’t have been more helpful. The customer service received was very positive."
We responded:
"Thank you so much for your kind words, Trevor! We’re thrilled to hear that you had a positive experience with our team. We will always be here for you to serve you and provide you with top notch service! - Josh"
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Dean Scheurich

February 17, 2025

5  out of  5
rating by Dean Scheurich
"The Josh Shoop team is top notch. They always answer the phone, are very polite, helpful and quick to respond to your needs. Processed some changes to my policy quickly and provided all the docs I needed. Thank you Joy for the help today."
We responded:
"Dean, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Josh"
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Marcos Molina

January 8, 2025

1  out of  5
rating by Marcos Molina
"Josh got a hold of my family members and called them to offer insurance. I dont know if this practice is illegal but stalking is not a good practice."
We responded:
"Marcos, we’re sorry to hear about your concerns regarding recent contact with your family members. We want to assure you that we value privacy and professionalism in all of our outreach efforts. While we aim to provide helpful information about our services, we never want anyone to feel uncomfortable or that their privacy has been compromised. Your feedback is important, and we’ll review our processes to ensure our communication practices are appropriate and respectful. If we assist you or your family with anything insurance related, we would be more than happy to. Thanks. - Josh"
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Jerry Douglas

September 6, 2024

5  out of  5
rating by Jerry Douglas
"Thank you!"
We responded:
"Jerry, thank you for taking the time to leave a positive review! My team and I appreciate you. - Josh"
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Tiffany Ayres

July 30, 2024

5  out of  5
rating by Tiffany Ayres
"I have been very pleased with everyone in the office at Josh Shoop. They have worked with me for both my personal insurance needs and help me identify what insurance i needed for my small business."
We responded:
"Tiffany, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you! - Josh"
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Mike Kreider

July 22, 2024

5  out of  5
rating by Mike Kreider
"Worked with Mr. DiPrima on my renter’s insurance for the upcoming year. It was super quick and easy! Can’t recommend him enough!"
We responded:
"Mike, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Josh"
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Benjamin Delp

June 15, 2024

1  out of  5
rating by Benjamin Delp
"StateFarm's post-sale service is extremely disappointing. This particular agency is unresponsive and slow to address any issues. Their online technology frequently malfunctions, making it difficult to manage my policy. This local agency (Shoop) is unhelpful and often provides vague or no answers at all. Moreover, the agent that assisted me did not properly educate me about my coverages, leaving me confused and unprotected. This lack of clear communication and support is unacceptable. I expected better from a company of StateFarm's stature. I will be submitting a change of agent (eventually, if the website would function or if the corporate office would ever respond) Avoid if possible!"
We responded:
"Benjamin, I’m sorry to hear about your negative experience and I regret to hear that you feel this way. My team and I are committed to providing each of our customers with excellent service and we would love the opportunity to make this right. Please know our team understands your frustration and values you as a customer. Feel free contact me at the office to discuss this further, I’m here to help. Thank you. – Josh"
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Nicholas Miller

March 1, 2024

5  out of  5
rating by Nicholas Miller
"I recently switched to State Farm for auto and renters insurance and the transition has been seamless. Lindy is very helpful, easy to communicate with, and has helped me save a lot of money on car insurance. The whole office really takes the time to educate their customers on the in’s and out’s of various insurance policies."
We responded:
"Nicholas, thank you so much for your detailed and kind feedback! We’re delighted to hear that our team made the process of assisting you with your insurance policy smooth. If you need anything further or have any more questions, don’t hesitate to reach out. We look forward to continuing to serve you! - Josh"
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Lauren Trimmer

January 19, 2024

5  out of  5
rating by Lauren Trimmer
"Worked with Jen, she was fantastic. Extremely fast in adding my son to my policy. Answered all our questions. Highly recommended her for any of your insurance needs ."
We responded:
"Lauren, I am so grateful to have such a terrific team behind me each day! Thank you for recommending our State Farm Agency! - Josh"
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Harry Shriner

January 19, 2024

5  out of  5
rating by Harry Shriner
"My claim was taken care of fast and everyone was very helpful with what was going on and I think Joy was the lady that handled my case"
We responded:
"Harry, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Josh"
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Maryellen Fisher

January 17, 2024

5  out of  5
rating by Maryellen Fisher
"Lindsey is awesome. So pleasant and helpful Thank you"
We responded:
"It was our pleasure helping with your insurance, Maryellen! I’m happy your experience was so positive! - Josh "
Profile photo of Hello Hello

Hello Hello

September 26, 2023

5  out of  5
rating by Hello Hello
"I had a great experience with this office. After 25 years with the same car insurance company I decided to shop around and Dom was quick with getting me a quote, answer my questions and was able to save me money while having the same coverage."
We responded:
"Thanks for the 5 star review. Im happy Dom was able to make the transition to our agency easy!"
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S S

August 25, 2023

1  out of  5
rating by S S
"I always trusted Josh, until a few months ago and the Elizabethtown office doesn't reply to calls and the office staff seem to have no idea what the expectations are to customers. Even the account manager Jen, didn't reply to a email. The office didn't make change I requested to my policy. I switched to a different agent that actually cares about their clients"
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Stephanie Vorodi

July 27, 2023

5  out of  5
rating by Stephanie Vorodi
"Great group of people I always had state farm igive them 5 stars Always there to help and staff are great to deal with thank you"
We responded:
"Stephanie, thanks so much for the 5 star review. We strive to have the best customer service!"
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Donald McNear

July 21, 2023

5  out of  5
rating by Donald McNear
"Very good customer service and reasonable rates for home and auto insurance."
We responded:
"Hi, I appreciate you allowing my team and I to provide you with an exceptional experience. We hope to serve your insurance needs for a lifetime. - Josh "
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Allen Melley

April 14, 2023

5  out of  5
rating by Allen Melley
"Very helpful associates. Smooth transactions."
We responded:
"Allen. We appreciate the compliment. Smooth auto insurance transactions is always our go."
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Tam Felix

April 6, 2023

5  out of  5
rating by Tam Felix
"I worked with Dominic to get my quotes for a bundle of auto and rental insurance. Very prompt, friendly and knowledgeable!! Excellent customer service and didn't miss a beat answering questions!! Magnetic experience switching my insurance!! Highly recommended 👌👍👏"
We responded:
"Tam, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Josh"
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Ashleigh Matter

March 27, 2023

5  out of  5
rating by Ashleigh Matter
"My car was fixed and out of the shop within 2 weeks. I was told a minimum of 6 weeks. State Farm was very nice and easy to deal with and answered all of my questions!"
We responded:
"Ashleigh, so happy your claim was handled in a timely fashion. Thanks again for trusting our agency with your protection!"
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Kathy Bender

March 23, 2023

5  out of  5
rating by Kathy Bender
"Very friendly and helpful."
We responded:
"Kathy. Thank you for the review. "
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Juan Lopez

March 8, 2023

5  out of  5
rating by Juan Lopez
"Dom Francis made it so easy to transition to State Farm. He help get auto n home insurance for about the same rate I was paying the other company for just car insurance. Definitely recommend his services."
We responded:
"Thanks for the review and recommendation, Juan! I am happy to hear that you had a great experience at your recent visit to our office. Looking forward to the next time you stop by! - Josh "
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Ashley

March 8, 2023

5  out of  5
rating by Ashley
"Jen, Bret & Dom are awesome to work with, very helpful and responsive when needed. Recommend to all!"
We responded:
"Ashley, thank you for sharing this awesome feedback about my team's service. The best compliment my team and I can get is being recommended to others! - Josh "
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Kileigh Hess

March 3, 2023

5  out of  5
rating by Kileigh Hess
"Dom was so helpful, and prompt getting us switched over to StateFarm . The process was seamless and got us the coverage we needed and more! Very pleased with our experience and would recommend, Dom/ Josh Shoop office to anyone!"
We responded:
"Kileigh, appreciate the review. So glad to hear Dom made it easy to get your auto insurance switched over while providing the correct coverage!"
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Ellie Pascucci

March 3, 2023

5  out of  5
rating by Ellie Pascucci
"Joy was extremely helpful!!"
We responded:
"Ellie, thank you for the review. Bret does a great job and I’m glad you had a wonderful experience."